THANKS LETTERS 12.11.2004, Kayseri To the ECA authorities, When we ask for first start of our combi boiler to your ECA service shop owner Faruk Vural, he defined the failures things, which is unavailable for the arrangement of ECA combi boiler, and said that when we fixed it he will come. After that according to his promise he came at 23:00 pm., checked all installations, then started the device, and describe the usage way and the things we have to do. Our trust to the ECA increased once again, because of your service shop owner's interest. I would like to thank and wish to continue to successes. I also would like to thank you to Mr. Faruk for his work. Fatma Aslan
10.12.2004, Istanbul Thank you... After sending an e-mail about my ECA combi boiler break down, to coming my home personally and interested with my device, to paying attention to my questions and to changing electronic card free-of-charge, I would like to thank the customer services manager Mr. Mustafa Güngör and the Fatih service shop responsible Mr. Atilla. Frankly, I didn't expect that they were interested that much. I would like to thank you again, wish you a good work... Murad Kasar
ECA combi boiler user
07.09.2004, Ýstanbul To the Emar Co. Service Directorship,
I received your letter on 31.08.2004 which included campaign and plus-guaranty informations. First of all, thank you for giving this kind of quality service. In addition to that, thank you for sending the service shop's telephone number in my region (although I have got the number) by mean of rescue to searching bother. Furthermore, the technician friends who came from related service shop (as after I have learned their names; Timuçin and Ýsmet) are so genial, cordial, and since they were doing their works very well, willy-nilly asking myself that "Are all of your employees like them?". I would like to thank you once again for giving such a good service with such a good people and on time. However, I would like to give a suggestion like that. Because I will not able to say it is a claim besides such a good service. I wonder, do you think a rebate for the persons who have been using this product for a definite time (because there wasn't a 3-year guaranty condition when we were buying it)? If you ask to me, it would be very good. Because when I bought (at 1999) your combi boiler has had a 1-year guaranty... I am only sending this form with your forgiven, please do not misunderstand... Besides giving esteem, self confidence and goodwill to consumers, I believe that you will carry on these services with increasingly; I wish you successes in your work. Yours respectfully Levent Gençak
| 
