QUALITY POLICY - Customer Satisfaction
- Innovation
- Zero Error
- Developmant and Happiness of People
- Managament by Processes and Data
- Continous Learning
- Corparate Social Responsibility
- Communication
- Create Value for Stakeholders
- Total Involvement
- Develop Environmental Awareness
- Change
QUALITY PROCESS Elginkan Group was among the founding members of KalDer (Turkish Society of Quality) in 1991. We made significant changes in our mission and vision which was structured according to our field of activity that was redefined in 1992. Consequently we decided at an EMB meeting in 1994 to lay the foundations of the EFQM Excellence approach and to embark on the TQM process. Our mission and vision were reformulated in the framework of the EFQM model at an ICC meeting in 1995 involing top and middle managers of the company. In the same year, were the fist service company to receive. TS-EN ISO 9002 certification in Turkey . This certificate is considered to be the keystone of our change and development in the last 9 years. The decision to make the first self assessment in line with the EFQM Excellence Model was also made in 1995, and implemented by instructions of the General manager. As a result of the first self assessment, we identified areas for improvement in all areas, but also determined taht we have a high potential for making these improvements. Priority areas have been identified as the development of mission, vision and values, and the deployment or policy and strategy. As as result of the self assessment in 1996, we identified the measurement and improvement of people satisfaction as the most important areato be improved Our foremost priority has been to point out a common objective for our people, and motivate them to improve this objective Emar, which is a KalDer and EFQM member, has been succefully realising its vision of fully implementing the EFQM Excellence Model and acting as a role model for other companies in Elginkan Group and in our sector. The hierarchy and the department focused operations that had dominated the period 1980-1995 became history when we adopted the process focused approach in 1996. We develop continuously today with highly motivated increasingly self confident employees who love their jobs, in a medium of governance where teamwork, mutual support, and a constructive approach every respect is in the forefront, and spend the energy generated on maintaining our character as a model organisation in our sector and to sustain our leadership in every activity. Our goal is to share our gains with companies primarily in Turkey and then in Europe and the rest of the world. | 
